Returns & Exchanges
At Honkai Shop, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn and unwashed apparel.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive your RMA number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing